In the management of a company’s operations or specific area operations, it’s common to hear the terms “processes” and “procedures” as key elements to achieve efficient and effective operations. Although both terms may seem similar, they are actually different concepts, and it’s important to understand when to use processes and when to use procedures.
A good example of how a company can use both concepts is in software development. The software development process is a set of interconnected activities that aim to achieve functional and high-quality software. These activities can include design, coding, testing, and implementation. To achieve success in software development, it’s important to follow detailed procedures for each of these activities. For example, the testing process may include specific procedures for identifying and correcting errors.
On the other hand, a good example of how technology companies use processes is in the production of hardware. Hardware production involves a series of interconnected processes that aim to produce high-quality and efficient electronic devices. In this case, the processes include assembly, quality verification, and distribution.
Another example of how technology companies use procedures is in customer service. Customer satisfaction is key to the success of any company, and technology companies are no exception. Customer service procedures include activities such as phone support, email support, and online chat support. To achieve successful customer service, it’s important to follow detailed procedures for each of these activities. For example, the online chat support procedure may include specific steps such as identifying the customer’s problem, solving the problem, and confirming customer satisfaction.
Unlike procedures, processes don’t focus on detailed instructions for specific tasks, but on coordinating activities and resources to achieve a successful end result.
Most companies use processes and procedures in various areas of their operations to achieve efficient and effective use of resources and achieve results. The examples mentioned above show how companies can use processes and procedures in software development, hardware production, and customer service. It’s important to understand when to use each of these concepts and how they can be used together to achieve the specific objectives of the company.
Processes and procedures are not mutually exclusive, and they can complement each other to improve efficiency and effectiveness in any area of the company’s operations.